Maia Eliozashvili

EisnerAmper

Program leadership and governance

• Owned architecture, delivery and governance for the firm-wide CRM Next program, covering 28 active engineering projects and 111 production applications across enterprise integrations, data platforms and BI, CRM and marketing operations, AI and ML enablement, and access controls.
• Authored the four-tier modernization roadmap (Urgent, Planned, Watch, Retire) that sequences CRM engineering investment and rebuilds custom modules on SuiteScript 2.1.
• Overhauled and standardized the end-to-end SDLC across a complex hybrid engineering organization; governed the full application lifecycle for 111 production applications with zero-downtime deployments.
• Embedded automated testing, security compliance and code review guardrails in the delivery lifecycle, strengthening PCAOB compliance and delivery speed.
• Introduced the first firm-wide script registry and documentation framework, closing an ownership and continuity gap across every application built after 2014.
• Built the record-level cross-project dependency map that identified high-contention zones and drives safe change management.
• Set up the NetSuite SDF CLI flow for development quality assurance, and wrote the script development and integration data sync standards.
• Directed a team of 5 plus vendor squads using outcome-based performance frameworks and a mix of predictive and Agile methods; partnered with firm leadership on the CRM roadmap and with the AI committee on LLM governance.
• Managed all projects in Jira and Jira Product Discovery, with documentation in Confluence.

Enterprise integration

• Architected the bi-directional ERP and CRM integration: RESTlet-based microservice endpoints and event-driven user-event scripts for outbound sync across client intake, engagement letters, employees, profit centers and product master data, with a canonical data model, API lifecycle governance and bundle-based versioning.
• Owned the SharePoint document integration end to end and led its V1 to V2 migration.
• Moved the DocuSign for NetSuite integration from legacy SuiteBundles and Send-on-Behalf-of authentication to the SuiteApp platform with OAuth 2.0.
• Delivered the Qualtrics, Workday, iManage and HubSpot integrations, including an automated access revocation on termination status.
• Served as SuiteAnalytics and NetSuite schema expert for the BI team: ODBC transport to on-premises SQL Server, then master data replication into Microsoft Fabric, through NetSuite's move from ODBC Data Source 1.0 to 2.0.

CRM platform and engagement lifecycle

• Built the custom CRM data model and entity lifecycle, and the connected engagement model: Client Intake with approval and audit setup, Engagement Intake, Engagement Letter approval workflow, Billing Table configuration and project work package configuration.
• Delivered full client lifecycle management from opportunity through executed engagement and ERP project creation, plus bulk automated engagement and project renewal.
• Built the marketing operations platform (campaign, event and contact list management, with mass-management automation) and the contact marketing-consent surface.
• Authored the original portlet framework, the NAICS-driven classification model and the mass utility layer that became the foundation of the platform.

Compliance and data governance

• Designed and built an independence and regulatory compliance system: restricted and reverse-restricted entity catalogs, corporate hierarchy mapping, conflict clearance, real-time violation alerts and an immutable audit trail.
• Built conflict-of-interest screening and clearance, a legal advisory conflict search system, a restricted foreign country check, and duplicate contact warnings.
• Delivered Login Audit by Role for access-controls compliance, and scheduled data hygiene automation for accuracy and de-duplication.

Interfaces, dashboards and analytics

• Built role-based dashboards and the KPI Matrix and sales pipeline analytics that partners use to run the pipeline conversation.
• Delivered partner-facing interfaces for pipeline updates and campaign contacts, a dynamic report management dashboard, a script error log monitoring dashboard, a report and saved search catalog, custom print forms, and custom emails, alerts and notifications.

AI enablement

• Architected an in-CRM, retrieval-augmented research assistant that surfaces client and prospect intelligence inside user workflows, the first production AI touchpoint for CRM users.
• Connected Claude to NetSuite over MCP and wrote the CRM Guide skill holding the full schema, internal vocabulary and the native and custom record lists.
• Delivered the LLM usage and cost tracking framework, and an AI-enabled user training module.

EisnerAmper

• Oversaw NetSuite and CRM environment architecture and development, and designed the integration and application architecture across the engagement lifecycle, dashboards, marketing operations and integrations.
• Coordinated hybrid team delivery with vendor squads and NetSuite consultants using outcome-based performance frameworks.

EisnerAmper

• NetSuite administration, implementation management and application ownership for the 1,200-user CRM environment.
• Authored the original portlet framework, the NAICS-driven classification model and the mass utility layer that became the foundation of the platform.

Aviation Innovative Solutions Group

Freelance technology lead for a small enterprise technology consulting and services company, in parallel with the role above. A fractional technology function in a regulated industry.

• Owned IT strategy, budget, team and infrastructure.
• Owned the ERP, CRM, accounting, procurement and inventory management systems, plus the website and marketing-automation setup, delivered against operating requirements in a regulated industry.

Qetia

A jewelry business run alongside an enterprise technology career.

• Web developer for the business, with inventory control and supply-chain management, accounting, communications and hands-on work as a sous-jeweler.

Altico Advisors (now Sikich)

• Full-lifecycle NetSuite ERP and CRM implementations, from requirements gathering and solution design through configuration, customization and go-live.
• Advanced inventory, demand planning and procurement; order-to-cash and support case management.

Resource Furniture

• Sole program manager and technical decision-maker for the full-lifecycle NetSuite ERP implementation across CRM, sales, purchasing, inventory control, customer service and supply chain: requirements, process analysis, design, configuration, testing, cutover, user training and post-go-live support.
• Designed and deployed the customer support function in NetSuite, from case lifecycle and email-to-case to customer center, knowledge base and reporting. Cut average response time from 24 hours to minutes.
• Ran the post-implementation backlog and admin standards: custom forms, PDF layouts, reports, saved searches, custom records, dashboards, client-side scripting and marketing campaigns.
• Led data migration from the legacy applications, a hosted Exchange email migration (Intermedia), a file-sharing rollout (Egnyte), and the selection and implementation of a PR and marketing platform (Vocus).

Van Cleef & Arpels

• Designed and deployed a BI suite for the sales division and built a secure employee sales portal end to end.
• Full-stack application development and ERP module architecture for materials tracking and production scheduling.
• Contributed to the migration to SAP CRM: data-integrity management and system integration.

Trianon Collections

Joined as a systems analyst and was promoted to IT Director.

• Led the full lifecycle of a bespoke ERP implementation, designed and deployed as the core business system of a multi-brand luxury jewelry firm.
• Designed and built a leadership BI intranet portal on PHP and MSSQL.
• Orchestrated an EDI implementation as the central technical and business liaison between wholesale and retail partners.
• Automated order processing and high-value inventory control workflows and re-engineered the related business processes.
• Created training programs and video tutorials that drove user adoption and self-sufficiency.